FAQ

 

General Information and Setup

Q: Who are the primary users of the Cooper Tire Navigator?
A: This website was primarily developed for use by Cooper Tire retailers and their sales associates to use on business tablets and smartphones. This is not intended for the general consumer public, who will find more helpful information on the company websites at www.coopertire.com or www.mastercrafttires.com.
 
Q: What are the device requirements?
A: The Cooper Tire Navigator is supported by the last versions of Safari, Chrome, Firefox and Internet Explorer (IE 9 and forward).
 
Q: Is Wi-Fi or Internet access needed to use the Cooper Tire Navigator?
A: Yes, there must be Internet access available for this functionality.

Q: What information is needed for setup?
A: The set up screen requires the following information from the retailer. 
  • Select retail location - U.S. or Canadian. 
  • Select brand – Cooper/Starfire or Mastercraft
 

Functionality & Operation

Q: How do I search for a specific tire?
A: Select the Select By Tire Category tab from the home screen, then select the tire category you wish to view. A product listing will display just the tires in the brand and category selected. Select a tire to view the product features/benefits, tire specs, technology, video, or brochures.
 
Q: How do I search for a specific tire size?
A: Select the Search By Size tab from the home screen; enter the Tire Width, Aspect Ratio, and Rim Diameter from the drop-down menus. The tire listing will display just the tire lines that contain your chosen size.  Select a tire to view the product features/benefits, tire specs, technology, video, or brochures.
 
Q: I don’t know the tire size. How do I search for a tire that fits a particular vehicle?
A: Select the Search by Vehicle tab from the home page, enter the Year, Make, Model and Version/Option from the drop-down menus. The tire listing will display just the tire lines that contain the tire size fitting that vehicle. Select a tire to view the product features/benefits, tire specs, technology, video, or brochures.
 
Q: Can I compare tires?
A: Yes, tire comparisons can be performed while in the Search by Vehicle, Search by Size or Select by Tire Category sections. From the tire list, select the compare button on up to 3 tire images. Once selection has been made, select the Compare button.  A screen will appear with information to assist in your tire choice. Select a tire to learn more. 
 
Q: How do I return to the Home Screen?
A: Simply select the Cooper Tire Navigator the logo at the top left of the screen.
 

Contact Cooper

Q: How do I ask a question?
A: Select Contact in the bottom navigation of the page for contact information.

Q: I have a product specific product question and need further assistance is there a telephone number I can call?
A: For additional assistance, you may call the Cooper Tire Customer Service at 1-800-854-6288.